Refund Policy
At The Moment By Peakoe, we take pride in providing quality products and a great shopping experience. If something isn’t right with your order, we’re here to make it right.
Eligibility for Refund or Replacement
We accept refund or replacement requests only for the following reasons:
- Items that arrive damaged or defective
- Items that are incorrect or missing from the order
If your order meets one of these conditions, please contact us within 7 days of delivery at
sales@themomentbypeakoe.com
Include the following details in your email:
- Your order number
- Photos of the damaged or incorrect item (if applicable)
- A brief description of the issue
Review Process
Our team will review your claim within 2–3 business days of receiving your email.
Once verified, we’ll offer one of the following solutions based on the situation:
- Refund to your original payment method
- Replacement of the affected item
- Store credit for future purchases
Important Notes
- Claims submitted after 7 days of delivery may not be eligible for review.
- Items must be unused and in their original packaging for verification purposes.
- Shipping costs are non-refundable unless the return is due to a damaged, defective, or incorrect item.
We appreciate your understanding and support as we ensure every shopping experience with The Moment By Peakoe is a positive one.